SAP Knowledge Base Article - Preview

2188494 - Can not rename queue or presence profile

Symptom

When the language setting of CDT is different from SC, after renaming the queue or presence profile in SC, the queue name or presence profile name doesn't change in CDT.


Read more...

Environment

SAP Contact Center 7.0

Product

SAP Contact Center, cloud edition all versions ; SAP Contact Center, on-premise edition 7.0

Keywords

KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM , Please use CRM-CCI , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.