SAP Knowledge Base Article - Preview

2188494 - Can not rename queue or presence profile


  • You Communication Desktop (CDT) language used is different from that of the System Configurator (SC)
  • Upon renaming a queue or presence profile in SC, the queue name or presence profile name doesn't change in CDT.



SAP Contact Center 7.0


SAP Contact Center, cloud edition all versions ; SAP Contact Center, on-premise edition 7.0


Language, profile, synch, renamed , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM , Please use CRM-CCI , Problem

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