You want to report on the e-mail of the Social Channel used in Tickets, however there is no option available at Reports.
SAP Cloud for Customer
Reproducing the Issue
- Go to Administrator work center.
- Go to Service and Social view.
- Under Communication Channels, select E-mail Addresses.
These E-mails are not showing up in any report.
These email addresses are currently not available in reporting.
To check which fields are available for reporting, you can check the KBA: 2850666 - SAP Cloud for Customer: Complete Data Source Documentation.
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