SAP Knowledge Base Article - Public

2187863 - "Error #2096" when opening Dashboard which is consuming Web Service

Symptom

  • "Error #2096" when opening Dashboard which is consuming Web Service

Environment

  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP Dashboard 4.1

Reproducing the Issue

  1. Create a Webi report in Webi Rich Client and publish it as Web Serivce.
  2. Create a Dashboard report and consume the Web Service.
  3. Preview the Dashboard and "Error #2096" is seen.

Cause

  • The Webi report is create in a higher Webi Rich Client version than BI platform version. Eg: Webi Rich Client is BI4.1 SP3 but BI platform is BIP4.1 SP2

Resolution

  • Create and publish the Webi report in the same Webi Rich Client version as the BI platform.

Keywords

KBA , BI-RA-XL , BusinessObjects Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.1