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2187470 - iOS enrollment fails because of IPH6003 error message

Symptom

  • Afaria 'All Messages' log error: IPH6003: SetDeviceInfo Failed: Invalid Challenge for iPhone or unknown iPhone. IMEI = '<IMEI number>'
  • There is a row stuck in A_IPHONE_CHAL table

  • IPCU log error (note that the HTTPS port number is 43443):

iPhone profiled[122] <Notice>: (Error) MC: Installation failed. Error: NSError:
US Desc: Profile Installation Failed
US Sugg: A connection to the server could not be established.
Domain : MCInstallationErrorDomain
Code   : 4001
Type   : MCFatalError
...Underlying error:
NSError:
US Desc: A connection to the server could not be established.
Domain : MCHTTPTransactionErrorDomain
Code   : 23001
Type   : MCFatalError
Params : (
     https://<server name>:43443/cli/iarelayserver/afariaen/aips2/aipService.svc/BootstrapEnrollment?GUID=<number>,
     406
 )
 Extra info:
 {
     isPrimary = 1;
 }

  • DebugView log (note that the port number 443 in the URLs is wrong):

<dict> 
<key>IdentityCertificateUUID</key> 
<string>a629352b-a70f-4619-8759-9e2b9e4d03d5</string> 
<key>Topic</key> 
<string>com.apple.mgmt.External.9ab723c8-03cc-476a-a692-94f74212fba1</string> 
<key>ServerURL</key> 
<string>https://<server name>:443/cli/iarelayserver/afariaen/aips2/aipService.svc/PutMdm</string> 
<key>CheckInURL</key> 
<string>https://<server name>:443/cli/iarelayserver/afariaen/aips2/aipService.svc/TokenCheckin</string> 
<key>SignMessage</key> 
<true/> 
<key>AccessRights</key> 
<integer>8191</integer> 
<key>CheckOutWhenRemoved</key> 
<true/> 
<key>UseDevelopmentAPNS</key> 
<false/> 
<key>PayloadType</key> 
<string>com.apple.mdm</string> 
<key>PayloadDescription</key> 
<string>mdm-1da87acffec0ffced0df1dba36e150172e272806</string> 
<key>PayloadDisplayName</key> 
<string>mdm-1da87acffec0ffced0df1dba36e150172e272806</string> 
<key>PayloadIdentifier</key> 
<string>Sybase - iAnywhere</string> 
<key>PayloadOrganization</key> 
<string>Sybase - iAnywhere</string> 
<key>PayloadUUID</key> 
<string>c9a64bab-9fc8-4438-9598-ffa652ad3aa9</string> 
<key>PayloadVersion</key> 
<integer>1</integer> 
</dict>

 


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Environment

  • SAP Afaria 7 (any service pack)

Product

SAP Afaria 7.0

Keywords

registry key, HTTPS port number , KBA , MOB-AFA , Afaria , Problem

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