SAP Knowledge Base Article - Public

2187163 - When a new step is added to a Route Map for multiple forms as a group it cannot be re-ordered as the drag and drop is not functional


When creating a new step in the route map for  launched forms using the Modify Form Route map,the additional step is always added in the last step.

  • For a single form,we can add the additional step in the last step and then use drag and drop functionality to re-order the steps as per the requirement.
  • For a group of forms,the additional new step cannot be re-ordered as the drag and drop functionality cannot be used.It can only be added at the last step for a group of forms.


  • Successfactors HCM Suite
  • BizX Platform

Reproducing the Issue

Steps to reproduce:

  • Admin Tools--->Modify Form Route Map

  • Search by Form Template-->Then select the required PM template and then select the group of forms which requires modification.

  • Search and select the forms in which the new step should be added-->Next-->Add a step.

  • In the Modify stage,the new step can only be added as the last step.The  functionality for drag and drop  is not  available.Drag and drop functionality is only available for single forms.


Currently this is an expected behaviour of the system and it is a system limitation that the new step added in the route map for a group of forms can't be re-ordered.

The user should create the route map with the correct steps before form launch. That is best the practice. However, it’s easy to do some modification for a single form as system can handle that technically.That is a recommendation for all customers.


Route Map,Modify Form Route Map , KBA , LOD-SF-PM , Performance Management , Problem


SAP SuccessFactors HXM Suite all versions