SAP Knowledge Base Article - Public

2187017 - What is the expected behaviour for 'Clean up Overdue Item Evaluations' Automatic Process when removing surveys?

Symptom

What is the expected behavior for 'Clean up Overdue Item Evaluations' Automatic Process when removing surveys?

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Learning (LMS) - b1911 version

Resolution

The Automatic Process (APM) removes surveys on a User Learning plan if it meets both of the requirements below:

  • Optional: Only optional surveys are removed. Required surveys are not removed
  • Not Started: If a learner begins a survey, the assumption is they intend to complete it. The APM does not remove surveys that have been started but not completed.
  • And the Survey should be Overdue.

DaysToComplete.PNG

  • Required date would be calculated based on the 'Days to Complete' field in the Survey and survey assignment date to user.

NOTE: The email address field in the APM process is meant to receive notifications only in case of failure of the process and not meant for successful runs, this is in line with other cleanup processes in the system.

See Also

 Scheduling the Clean-Up of Optional Overdue Course Feedback Surveys

Keywords

behavior, expected, apm, clean, up, overdue, item, evaluation, survey, remove, automatic, process, Purge Optional Overdue Course Feedback Surveys , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-NOT , Notifications , How To

Product

SAP SuccessFactors Learning 1911