SAP Knowledge Base Article - Preview

2186787 - SAP BW entitlement system user is locked unexpectedly

Symptom

  • When Refreshing report data, the error "Error when refreshing report data attempt"
  • In SM20 BW logs found  that SAP account used with SAP entitlement system at CMC is locked when BI submit the bex query to the BW
  • Even changing the SAP account, we still have error shown in SM20 logs with the first account


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Environment

  • SAP Business Intelligence 4.1
  • Web Intelligence
  • SAP Authentication

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

SSO2DB , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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