SAP Knowledge Base Article - Preview

2186581 - Doubled or tripled value on Reporting data

Symptom

  • You are running SAP Contact Center Standard Reports and noticed values are doubled and sometimes tripled
  • The above could sometimes be determined by comparing the number of rows in the OM (Contact View) vs the Volume Daily reports for instance


Read more...

Environment

  • SAP Contact Center 7.0
  • MSSQL Server 2008/2012

Keywords

simultaneous, CCtr, BCM, wrong, , KBA , duplicate entries reports , cctr reports , CRM-CCI , Contact Center Infrastructure , CRM-BCM-CMR , Please use CRM-CCI , CRM-BCM , Please use CRM-CCI , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.