In an Appointment the Action as Generate Summary is not editable.
SAP Cloud for Customer
Reproducing the Issue
- Go to the Activities work center.
- Go to the Appointments view.
- From the drop-down option select All Appointments and in the Find field enter ABC (where ABC is the appointment name) with Category as PQR (where PQR is category type).
- Open the appointment ABC .
You can see the Action->Generate Summary is not editable.
In an appointment the action Generate Summary is only editable for the Category which is maintain in the Fine-Tune activity.
- Go to the Business Configuration work center.
- Go to Implementation Projects view.
- Select the project and click on button Open Activity List.
- Go to the Fine-Tune section and search for the Activity Name Summaries.
- Open activity Summaries and select the Form template and go to Details: Appointment Summary below.
Here you have to Add Row for Relevant Appointment Categories i. e. Category as PQR. Later you should be able to Generate Summary for Appointment ABC for which category is PQR.
KBA , SRD-CC , Cross Components , How To