SAP Knowledge Base Article - Public

2186008 - Employee Portal Error - Server was unable to process request. ---> Invalid ticket provided [The password cannot be empty.] - Onboarding

Symptom

  • Error while accessing Employee Portal.
  • Server was unable to process request. ---> Invalid ticket provided [The password cannot be empty.]

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding

Cause

  • WSLogin, WSPassword and WSUrl must be present.
  • This error is due to not updating the WSPassword, or updating the wrong WSPassword. 

Resolution

  1. Navigate to Site Actions - App settings - check if the WSPassword key is created. If no create the key.
  2. If key is present make sure the value for WSPassword must be the same password set for the service
    Logon {accountname}_eeportal in Super Admin.
    Password.jpg

Keywords

EP, Employee portal, Server was unable to process request, Invalid ticket provided [The password cannot be empty.]. , KBA , LOD-SF-OBD-POR , Portal , Problem

Product

SAP SuccessFactors Onboarding all versions