2185696 - Failed to Authenticate SAML Response - LMS from BizX - Safari Browser

When users try to access LMS (Learning) from BizX in an integrated environment via Safari browser (Mobile or Desktop), they might get the following Validation Error:

Failed to authenticate the SAML response. If this keeps happening please contact the administrator.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors HXM Suite
• SAP SuccessFactors Learning

This error message is related to the Browser cookies that are being blocked.

To fix the issue in Safari, please try the below steps:

1. Please clear the cache and cookies first in the browser
2. Try changing the Setting > Safari > Privacy & Security > Block Cookies > Never
3. Also check the setting 'Prevent cross-site tracking' to disable it if the error persists.

For Mobile:

Turn off the following settings:

• 'Prevent Cross-Site Tracking'
• 'Block All Cookies'.

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SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Learning all versions