SAP Knowledge Base Article - Public

2185696 - Failed to Authenticate SAML Response - LMS from BizX - Safari Browser

Symptom

When users try to access LMS (Learning) from BizX in an integrated environment via Safari browser, they might get the following Validation Error:

Failed to authenticate the SAML response. If this keeps happening please contact the administrator.

Safari SAML Authentication error.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Learning

Reproducing the Issue

Access LMS (Learning) via BizX in Safari Browser.

Cause

This error message is related to the Browser cookies that are being blocked.

Resolution

To fix the issue in Safari, please try the below steps:

  1. Please clear the cache and cookies first in the browser
  2. Try changing the Setting > Safari > Privacy & Security > Block Cookies > Never
  3. Also check the setting 'Prevent cross-site tracking' to disable it if the error persists.

See Also

For Safari Mobile check:

2620693 - LMS: Failed to authenticate the SAML response. in mobile Safari
2851289 - iOS 13 - SAML error in mobile browser

Keywords

SAP, SuccessFactors, Learning, LMS, BizX, SAML Response, error, Failed to Authenticate, Safari browser, SAML error, if this keeps happening please contact the administrator , KBA , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions