When running the competency connector, many a times the connector does not process the file even if the records are there.
- SuccessFactors Learning Management System (LMS) - All Supported Versions
Reproducing the Issue
- Due to misconfiguration, when running the competency connector, administrators may see that though there are records in the file, the connector does not process any data.
- This yields no records found.
This issue can occur under the following circumstances:
- There is no data in the connector's import file.
- The competency connector is not configured correctly from the LMS side.
1) File name in the provisioning JOB: As a zip file containing the actual file that is transferred to the ftp that zip file name shout be sf_competency_data_*** and should not contain any file type extension as zip etc., where *** is the tenant id of the customer
2) Filename in the configuration: Over the LMS side in the connector configuration a file name is required at the property : competency.connector.input.file.name5=sf_competency_data.zip this should be as is it should never be appended with tenant id even if enabled.
3) The base competency: there is a base competency category value that should be provided in the connector configuration with the property competency.connector.sf.defaultValue.competencyCategory=Base Category this would normally in there by default what we need to create a reference of the same in the LMS references at the location references-> performances-> Competency Categories
4) The competency type: the competency type as sf competency should be there in the configuration with the property competency.connector.sf.defaultValue.competencyType=SF Competency.
This will also there in the configuration by default normally but you need to create a reference this in the LMS references at the location : references -> performance -> competency type, if it is not already there.
If we make sure 95-99 percent of time you will be able to process the competency connector records.
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