SAP Knowledge Base Article - Public

2185279 - LMS: Troubleshooting tips for competency connector in LMS

Symptom

When running the competency connector, many a times the connector does not process the file even if the records are there.

Environment

  • SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Due to misconfiguration, when running the competency connector, administrators may see that though there are records in the file, the connector does not process any data.
  2. This yields no records found. 

Cause

This issue can occur under the following circumstances:

  1. There is no data in the connector's import file.
  2. The competency connector is not configured correctly from the LMS side.

Resolution

1) File name in the provisioning JOB: As a zip file containing the actual file that is transferred to the ftp that zip file name shout be sf_competency_data_*** and should not contain any file type extension as zip etc., where *** is the tenant id of the customer

2) Filename in the configuration: Over the LMS side in the connector configuration a file name is required at the property : competency.connector.input.file.name5=sf_competency_data.zip this should be as is it should never be appended with tenant id even if enabled.

3) The base competency: there is a base competency category value that should be provided in the connector configuration with the property competency.connector.sf.defaultValue.competencyCategory=Base Category this would normally in there by default what we need to create a reference of the same in the LMS references at the location references-> performances-> Competency Categories

 Competecy Connector Categories.PNG

4) The competency type:  the competency type as sf competency should be there in the configuration with the property competency.connector.sf.defaultValue.competencyType=SF Competency.

This will also there in the configuration by default normally but you need to create a reference this in the LMS references at the location : references -> performance -> competency type, if it is not already there.

 Competency Connector Types.PNG

 

If we make sure 95-99 percent of time you will be able to process the competency connector records.

 

See Also

2386941 - Avoiding issues with Rating Scales when importing Competencies into LMS

Keywords

Competency connector, troubleshooting tips,connector LMS, competencies, add new, missing data, kac, NO RECORDS FOUND, if no records found result comes up even if there is data in the file , KBA , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning all versions