SAP Knowledge Base Article - Public

2184238 - Pre-requisites on Quick Guides activation

Symptom

  • This article provides more details on the pre-requisites and settings required to configure the Quick Guides feature
  • Additional detail can be found in the User Assistance Documentation: SAP SuccessFactors Learning QuickGuides

Environment

SAP SuccessFactors Learning Management System (LMS)

Resolution

To enable the Quick Guides Feature, you would need to enable it on Bizx and LMS.

Enabling QuickGuides on BizX

  1. Go to Admin Center > Mobile > Enable Mobile Features;
  2. Scroll down to "Learning" > Enable the option "QuickGuide":

    quick guides.png

Enabling QuickGuides on LMS

  1. Go to Learning > Catalog;
  2. To give access to the Quick guides in each catalog, the following setting must be set to YES:

    QG catalog.PNG
  1. Now, go to System Admin > Security > Role management;
    NOTE: The functionality exists for USERS only, therefore, there is no workflow available for admin roles.
  2. Select your USER role > click "Workflows" > Add one or more from list > Author QuickGuides (under learning):

    QG_workflow.PNG
  1. Primary Language Preference [QuickGuides not visible].
    NOTE:
    Quick Guides can only be found if the primary Language preference is the same as of the author.
  2. Check this setting is set to true to enable searching - System Admin -> Configuration -> System Configuration -> Catalog

    Search for this line - catalogSearchCategories[QuickGuide]=false

    Set that to True

Reference User Assistance Documentation: Enabling QuickGuide for Users

Example:

If you select the English Language option but the author has created the Quick Guide in Slovak language, the QuickGuide will not be visible as shown:

NotVisibleOnceAuthorLanguageIsNotTheSame.png

Once you change the Language Option to Slovak, the Quick Guide was created by the author, it will then be visible in the Catalog as shown:

   VisibleQuickGuide.png

See Also

User Assistance Documentation:

KBA 2368893 - Users are unable to see Item in catalog

SF Communities Article: "The New QuickGuides in SuccessFactors Learning"

Keywords

SF SuccessFactors LMS Learning quick guide QuickGuide Author User set up prerequisites activation create setup activate enable workflow allow work flow access user , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-MOB , Mobile Application Issues Only , How To

Product

SAP SuccessFactors Learning all versions