- Logs in SFAPI Audit logs are not available
- When attempted to download audit logs, the below error is seen:
Failed to get the message details: message content has been deleted
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Reproducing the Issue
Navigate to Admin Tools - SFAPI Data Dictionary - Click on the icon below "SOAP" (Screenshot attached below)
If the Audit log which is being downloaded/viewed is older than the 10,000th log, the message of the log would be purged
This is system behavior.
The Audit log setting is defaulted to 10,000 in the backend ie., Maximum message body count is 10,000 and Maximum log count is 1,000,000.
Frequently asked questions:
1) Can the setting be enhanced so as to store more logs? - No
2) Can operations or other SAP teams help in retrieving lost logs? - No
SF SuccessFactors maintain long length of time kept keep Audit logs purged sfapi audit logs api INT , KBA , LOD-SF-INT-API , API & Adhoc API Framework , LOD-SF-INT , Integrations , How To