SAP Knowledge Base Article - Preview

2180731 - CrystalReportsProcessingServer fails to start / restart in BI4.x

Symptom

  • CrystalReportsProcessingServer failed to start / restart
  • At the top at the top of CrystalReportsProcessingServer's properties, the error is reported:
    • "This server is considered failed because it has stopped 5 time(s) in 60 minute(s)" error is shown
  • The following two errors are repeated five times within the (Windows) Application Event Viewer Logs or (Unix / Linux) messages or equivalent log file
    • The root server reported an error Initialization Failure.
    • [Node Name: xxxxx] [User Name: xxxxxx] Server Intelligence Agent: server xxxxx.CrystalReportsProcessingServer stopped unexpectedly


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI)
  • All Supported Operating Systems

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

Crystal Reports Processing Server service failed start 5 bi4.0 bi4.1 bi4.2 bi 4.0 4.1 4.2 4.x windows linux rhel redhat rh solaris aix hpux hp-ux biadmin tskba biserver bicrs emkba , KBA , bicrs , biadmin , emkba , tskba , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-CRS , SAP Crystal Server , Problem

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