SAP Knowledge Base Article - Public

2180529 - Change SuccessFactors Login URL

Symptom

How to change SuccessFactors login URL (example https://performancemanagerX.successfactors.com/login?) to a customer url, like "xyzcompany.com" for company xyz.

Environment

SAP SuccessFactors HXM Suite

Resolution

To fulfill an internal company requirement, customer may want to change the SuccessFactors hosted login URL for their respective company.

SuccessFactors does not support any configuration changes on Web server facilities or DNS server facilities.

As an alternative, to meet this specific requirement, you can are requested to coordinate with your IT department and discuss if the requirement can be fulfilled through configurational changes in DNS server.

Using DNS entries, a URL can be redirected to other URL.

Example - If an user types abcd.com and hit enter, DNS entries will redirect them as per the configuration, i.e. if abcd.com is mapped to xyz.com, the user will be automatically taken to xyz.com.

This article is to clarify/confirm that SuccessFactors cannot change the hosted URL for any company alone and this request is out of scope to support.

Keywords

Customer specific URL, Different login URL, DNS, Redirect, Custom Domain URL, Domain redirection, create a new URL, SF, SuccessFactors , KBA , LOD-SF-PLT-LPG , Log In Page Issues (Non SSO) , How To

Product

SAP SuccessFactors HXM Suite all versions