SAP Knowledge Base Article - Public

2180496 - Handout Builder link takes you to Home page

Symptom

Under Admin Tools, when users clicks on Handout Builder link it redirects them to the home page. What permissions are needed to access it?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Login to instance and navigate to Admin Tools.
  2. For Legacy Admin Tools - observe the “Handout Builder” link on top right corner of the page.
  3. For One Admin Tools - observe Handout Builder on right pane under "Resources & Materials".
  4. Click on the dedicated link and you will be redirected to Home page.

Cause

User must have required RBP permissions to access Handout Builder.

Resolution

  1. Select the Permission Role that should have required permission to access "Handout Builder";
  2. Go to Manage System Properties (left pane), check Handout Builder (displayed on right pane);
  3. Click on Done and save the changes;
  4. If changes are not reflected even after below RBP permission changes, log a support incident to refresh RBP permission from provisioning (internal tool for support staff).

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See Also

2086743 - Admin Tools: Help & Tutorials pages

Keywords

Handout Builder, Permissions, home page, link, admin center, tool, Admin permissions, handout, builder , KBA , LOD-SF-PLT-RBP , Role Based Permissions , Problem

Product

SAP SuccessFactors HXM Suite all versions