SAP Knowledge Base Article - Preview

2179569 - Scheduling documents to email destination fails with error "Object failed to run due to an error while processing on the Job Server" when SMTP over SSL is used to deliver email

Symptom

  • Scheduling documents to email destination fails with error "Object failed to run due to an error while processing on the Job Server" when SMTP over SSL is used to deliver email
  • Gmail SMTP over SSL (port 465) connection is set up in BI server to deliver emails.

 


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Environment

  • BusinessObjects Enterprise XI 3.1
  • SAP BusinessObjects Business Intelligence platform 4.0
  • SAP BusinessObjects Business Intelligence platform 4.1 SP5 (or earlier patch level)

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Problem

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