SAP Knowledge Base Article - Preview

2179539 - SHDINST_OS: Action 'install' for DCOM service failed

Symptom

  • During an upgrade using Software Update Manager (SUM) an error occurs in phase PREP_INSTALL/SHDINST_OS
  • The error message is:
    Severe error(s) occurred in phase PREP_INSTALL/SHDINST_OS!
    Last error code set: Action 'install' for DCOM service failed, see
    phase log for details: Cannot create a file when that file already exists.


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Environment

Windows Operating System

Product

SAP NetWeaver all versions

Keywords

credentials, sap sid, SUM, authorization , KBA , BC-UPG-PRP , Upgrade Preparation , Problem

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