- Presence Profiles in CDT (Communication Desktop Terminal) are arranged based on Priority in SAP Contact Center "CCtr" (AKA BCM).
- In SAP CRM workmodes shown in the Drop Down box are not displaying in the same order as in CDT
- SAP Contact Center
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr, absence profiles, PRS, Personal Reachability, Contact, LateAdmin , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-TEL , Telephony Integration , Problem
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