SAP Knowledge Base Article - Preview

2179053 - Presence Profiles coming from SAP Contact Center are not sorted in CRM IC WebClient

Symptom

  • Presence Profiles in CDT (Communication Desktop Terminal) are arranged based on Priority in SAP Contact Center "CCtr" (AKA BCM).
  • In SAP CRM workmodes shown in the Drop Down box are not displaying in the same order as in CDT


Read more...

Environment

  • SAP Contact Center
  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions

Keywords

Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr, absence profiles, PRS, Personal Reachability, Contact, LateAdmin , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-TEL , Telephony Integration , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.