SAP Knowledge Base Article - Preview

2176097 - Unable to open or download attachments in a service document

Symptom

  • It is not possible to open the attachments when you click on the link.
  • The system starts processing it, but the file never opens and you eventually get a "connection timed out" error.


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Environment

  • Working with attachments in Service documents.

Product

SAP Customer Relationship Management 2005 ; SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

open the attachments, connection timed out, instance parameters, profile parameters, server restarted , KBA , CRM-BF-COM , Content Management , How To

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