SAP Knowledge Base Article - Preview

2175935 - Error "Invalid credentials. Certificate failed authentication. Try reset credentials, enroll again or contact your Administrator." appears when Afaria client is launched after enrollment.

Symptom

  • Error "Invalid credentials. Certificate failed authentication. Try reset credentials, enroll again or contact your Administrator." appears when Afaria client is launched after enrollment. This error cause Applications to not appear in the Afaria client and Portal Package connection shows "failed request at:" in the Afaria client.
  • Device Identity Certificate (X.509) in Configuration Payload shows Mobile Device Management name instead of showing User identification.
  • Device Identity Certificate in Config Payload do not contain correct value in Common Name field of the Subject Name section. This field should have User Identification as a value, i.e EmployeeID.


Read more...

Environment

  • SAP Afaria 7 Service Pack 5
  • SAP Afaria iOS client

Product

SAP Afaria 7.0

Keywords

X.509 509 x509 x 509 Identity cert X.509 cert Authentication Afaria client SP5 iOS Service Pack 5 Invalid credentials , KBA , MOB-AFA , Afaria , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.