SAP Knowledge Base Article - Preview

2174189 - Incident description field restricted to 40 Characters in CRM WEB UI


  • Incident was created from SAP GUI using Help --> Create Support Message with description of 60 characters, but in CRM WEB UI, it only shows 40 characters.
  • Field type BCOS_SHTXT is 60 Characters long in the managed systems but the description field in Solution Manager is restricted to 40 Characters only.
  • Description in table CRMD_ORDERADM_H is also restricted to 40 characters only.



  • SAP Solution Manager 7.2 below SP06 for ITSM scenario
  • SAP Solution Manager 7.2 below SP07 for ChaRM scenario
  • SAP SOlution Manager 7.1


SAP Solution Manager 7.1 ; SAP Solution Manager all versions


SOLMAN, 120 characters, SAP gui, ERP, ITSM, BTADMINH, 7.2 , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-SUP-IFA , Interface to External Service Desk Application , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.