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2173659 - Dump Runtime Errors SYNTAX_ERROR/ABAP Program CL_AI_CRM_IM_SAP_EXCH_API=====CP

Symptom

You're trying to create a IT ticket in Service Desk/It Management and you're receiving this dump below.

Category               ABAP Programming Error
Runtime Errors         SYNTAX_ERROR
ABAP Program           CL_AI_CRM_IM_SAP_EXCH_API=====CP
Application Component  SV-SMG-SUP
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|Short text                                                                                        |
|    Syntax error in program "CL_AI_CRM_IM_SAP_EXCH_API=====CP ".                                  |
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|What happened?                                                                                    |
|    Error in the ABAP Application Program                                                         |
|                                                                                                  |
|    The current ABAP program "SAPLSUP_STSUP" had to be terminated because it has                  |
|    come across a statement that unfortunately cannot be executed.                                |
|                                                                                                  |
|    The following syntax error occurred in program                                                |
|     "CL_AI_CRM_IM_SAP_EXCH_API=====CP " in include                                               |
|     "CL_AI_CRM_IM_SAP_EXCH_API=====CM007 " in                                                    |
|    line 38:                                                                                      |
|    "Field "IR_CRM_ORDER_SD" is unknown. It is neither in one of the specif"                      |
|    "ied tables nor defined by a "DATA" statement."                                               |
|    " "                                                                                           |
|    " "                                                                                           |
|                                                                                                  |
|    The include has been created and last changed by:                                             |
|    Created by: "SAP "                                                                            |
|    Last changed by: "JOHN "                                                                  |
|    Error in the ABAP Application Program                                                         |
|                                                                                                  |
|    The current ABAP program "SAPLSUP_STSUP" had to be terminated because it has                  |
|    come across a statement that unfortunately cannot be executed.                                |
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|What can you do?                                                                                  |
|    Please eliminate the error by performing a syntax check                                       |
|    (or an extended program check) on the program "CL_AI_CRM_IM_SAP_EXCH_API=====CP               |
|     ".                                                                                           |
|    You can also perform the syntax check from the ABAP Editor.                                   |
|                                                                                                  |
|    If the problem persists, proceed as follows:                                                  |
|    Note down which actions and inputs caused the error.                                          |
|                                                                                                  |
|                                                                                                  |
|    To process the problem further, contact you SAP system                                        |
|    administrator.                                                                                |
|                                                                                                  |
|    Using Transaction ST22 for ABAP Dump Analysis, you can look                                   |
|    at and manage termination messages, and you can also                                          |
|    keep them for a long time.                                                                    |
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|Error analysis                                                                                    |
|    The following syntax error was found in the program                                           |
|     CL_AI_CRM_IM_SAP_EXCH_API=====CP :                                                           |
|    "Field "IR_CRM_ORDER_SD" is unknown. It is neither in one of the specif"                      |
|    "ied tables nor defined by a "DATA" statement."


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Environment

Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-ISM , Issue Management , Problem

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