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2173048 - Unable to setup IQ cockpit e-mail notifications.

Symptom

  • While configuring Email server in IQ cockpit ( Cockpit Server 4 SP08 PL01 ) from ( IQ 16 sp08 pl30 ) via  General Settings -> Email -> Email server name ....  ( Enter SMTP server )
    Following error is seen on cockpit window
    =========
     There was an error updating the e-mail target in the repository.
     javax.management.RuntimeOperationsException : Exception invoking method validateSMTPServer abc.def.com
    Connection attempt with abc.def.com SMTP Server failed.

  • Ensure that the SMTP server is up and running. javax.mail.AuthenticationFailedException: No authentication mechansims supported by both server and client.
    =========
    In agent.log, following error is seen
    =========
    2015-05-14 13:55:40,794 [ERROR] [alert.AlertService                           ] [scc-ui::80639] - smtp://abc.def.com Connection attempt with smtp://abc.def.com SMTP Server failed. Please ensure that the SMTP server is up and running.
    2015-05-14 13:55:50,062 [ERROR] [alert.AlertService                           ] [scc-ui::80687] - abc.def.com Connection attempt with abc.def.com SMTP Server failed. Please ensure that the SMTP server is up and running.
    =========

  • Eliminating cockpit from picture and see whether first user can get email by using command line on cockpit host as shown following example, shows email is received.
    ---
     $ mailx -S smtp=your_smtp_host -S from=CockpitServer@sap.com -s "subject" firstname.lastname@sap.com <<EOM
     ? Hello , This is an test message using mailx and smtp from command line
     ? EOM
    ---

  • Why is there an error while adding smtp server when manual attempt to talk to smtp server from same host works fine and email is received ?


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Environment

SAP IQ 16

Product

SAP IQ 16.0

Keywords

cockpit,  validateSMTPServer, authentication, mechansims , KBA , BC-SYB-IQ , Sybase IQ , Bug Filed

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