SAP Knowledge Base Article - Preview

2172446 - Browser freezes when create an E-mail or mailform, reply or forward an E-Mail. No reaction.

Symptom

When creating a new email or mailform:

  • No text can be written/included in Body text area, it is not modificable. Cursor is not set.
  • Email's fields (like Account or Contact) are not modificable, no search can be executed.
  • Usually when you click on the email link in IC you get a pop-up for the active-x control, it is not happening.
  • Unable to select any template.
  • It is not possible to add an attachment.
  • As soon as you open the email page you get the message: "Draft Message Saved".
  • The email address search/validation is not working.
  • The application is frozen, it is not possible navigate to another screen.
  • Error occurs in the Console tab in the F12 Developer tools: Unable to get property 'value' of undefined or null reference

Related CRM topics:

  • One2One E-Mail Integration (CRM-BF-ML)
  • Mail Form (CRM-MKT-ML)
  • CRM IC Email Editor (CRM-IC-CHA-EMA)


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Environment

  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package for SAP CRM all versions

Keywords

frozen no reaction, One2One Integration, 'DoValidate_BTFEditor' is undefined, 'jQuery is undefined', CRM IC E-Mail Editor, Mail Form, BTF Editor, UI Tag BTF, BSP_CRM_BTFBSE, SICF, Rich Text Edtitor, RTE, MCE, BSP_CRM_RTEMCE, 21177792042321 , KBA , CA-WUI-BTF , Text Editor , CRM-IC-CHA-EMA , E-Mail Integration , CRM-BF-ML , Email Management , CRM-MKT-ML , Direct Mailing , Problem

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