SAP Knowledge Base Article - Public

2171006 - Generating a Report for SuccessFactors Learning Email Notifications


This KB article provides information about the Email Audit Summary report in SuccessFactors Learning

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Learning


  • The Email Summary Audit report returns a history of emails that were generated from the system, including when the email was sent, who it was sent to, who sent it, and the subject information
  • Below are screenshots demonstrating the steps to run the report:
  1. Go to Admin Tools
    1. Step1.jpg
  2. Go to Learning Administration
    1. Step2.jpg
  3. Directed to LMS Module Admin Side, click Reports menu
    1. Step3.jpg
  4. Search and run the report:
    1. Step4.jpg
  5. You can set filters on the From & To address, subject key word and the date range
    1. Note: the report does not go back further than 30 days as the mail archives are set to purge at 1 month by default
    2. emailAuditFilters.png
  6. The report runs as a background job and will be returned to the "Report Jobs" tab
  7. Here is a snippet of the .csv output from a test system:
    1. emailAuditReport.png

If a greater timeframe than 30 days is needed, this can be increased by:

  1. Login as an admin
  2. Navigate to System Admin > Configuration > Global Variables > click the Mail tab
  3. Change the "Purge Email Older Than" to the time frame you may need, by default this is set to 1 month
  4. Important notes:
    • Making this change starts keeping emails longer at the time that you set it and will not "retrieve" already purged email archives
    • Pulling back large sets of data can impact performance, so be sure to set this responsibly


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