SAP Knowledge Base Article - Public

2163410 - No option to Reset Password for Admin


An Admin does not have the option to reset a user's or Admin when editing the profile. The fields for the password are not being shown.

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SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Go to an user or admin profile on edit mode;
  2. Noticed that passowrd field is not being shown.


LMS is not enabled to allow password changing.


  1. Login on LMS as admin
  2. Go to System Admin > Configuration > Global Application settings;
  3. Find the Password Settings section;
  4. Make sure that the following are selected;
    Allow user passwords to be changed
    Allow admin passwords to be changed

  5. Hit apply changes and try reseting the password again.


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