SAP Knowledge Base Article - Public

2162791 - Supervisor cannot record learning for users

Symptom

Under  the My Employee tab, there is no link  or option for the supervisor to Record Learning for users.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Login to LMS using a Supervisor account
  2. Go to My Employees tab at the top
  3. Under Supervisor Links or Supervisor tile there is no Record Learning link.

Cause

The setting  that has to be enabled in LMS_ADMIN before Supervisors can record learning.

Resolution

  1. Login to LMS using an Admin;
  2. Go to System Admin > Configuration > System Configuration;
  3. Open LMS_ADMIN in edit mode;
  4. Change the following setting to true
    # This flag is used to enable the new supervisor enhancements for Assign/Remove learning, Record learning and Register/Witdraw Users.
    updatedSupervisorFlow=true
  5. Save

Now we need to enable Supervisors to Record Learning

  1. System Admin > Configuration > User Settings
  2. Under User Learning Event Recording Defaults
    Check both of these:
    - Managers can record learning events for items
  3. System admin > Security > Role mgmt > search for the role assigned to the supervisor
  4. Go to the Permissions Tab
  5. Expand My employees and make sure that the following permissions are present
    - Access Record Learning Event
    - Access Record External Learning Events

Now we have to make sure this is enabled on the item level

  1. Learning Activities > Items > Search and open item;
  2. Make sure that Managers can Add to Learning History is active;
  3. Save if needed.

Keywords

Supervisor cannot record learning for users, updatedSupervisorFlow, User Learning Event Recording Defaults, Managers can record Learning Events for subordinates, Access Record Learning Event , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-RBP , Roles & Permissions , How To

Product

SAP SuccessFactors Learning all versions