Job Requisitions may have different job titles internally and externally. Thus, which token should be used for each job title?
SAP SuccessFactors Recruiting Management (RCM) - All versions
The [[JOB_REQ_TITLE]] token works for both the Internal Job Title and External Job Title according to the candidate type who will receive the e-mail.
- If the candidate is internal, the system will make the token to display the configured Internal Job Title.
- If the candidate is external, the system will make the token to display the configured External Job Title.
Therefore, there is no need to configure different custom tokens for different Job Title types, as the standard [[JOB_REQ_TITLE]] token will work for both.
It is important to mention that a series of non-job requisition related emails will not work with this token. For example, interview related email triggers.
Please note that the [[JOBREQ_TITLE]] token available in Manage Offer Letter Templates follows the same behaviour in Offer Letters as [[JOB_REQ_TITLE]] token in recruiting emails. It works for both the Internal Job Title and External Job Title according to the candidate type who will receive the Offer Letter.
KBA 2965968 - New Token to populate INTERNAL Job Requisition Title in the Offer Letter - Recruiting Management
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