SAP Knowledge Base Article - Preview

2161058 - Error while accessing SuccessFactors Instance through any Integration Tool (via API) - SuccessFactors API

Symptom

While accessing SuccessFactors instance via API user (for API call), using any integration tool, or when trying to set up an integration with an Assessment Vendor in Recruiting, the following error is returned:

<error>
   <errorCode>FAILED_AUTHENTICATION</errorCode>
   <errorMessage> Authentication failed. Attempted login from unauthorized ip: xxx.xxx.xxx.xxx to company id: xxxx by username: user(status code = 8)</errorMessage>
</error>

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors HXM Suite

Product

SAP SuccessFactors HXM Suite all versions

Keywords

Employee Delta Export UI, FAILED_AUTHENTICATION, Authentication failed, API, SFAPI, Integration, Unauthorized IP, DELL Boomi, OData, API Login Exceptions, IP address restrictions, not expiry password, api user, login from this IP address is prohibited, status code = 8 , KBA , LOD-SF-INT , Integrations , LOD-SF-INT-ODATA , OData API Framework , LOD-SF-INT-API , API & Adhoc API Framework , LOD-SF-RCM-INT , Integration Center & Intelligent Services , Problem

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