SAP Knowledge Base Article - Public

2158749 - Unable to Initiate the Onboarding 1.0 from RCM

Symptom

  • Unable to initiate the Onboarding 1.0 from SAP SuccessFactors Recruiting Management (RCM).
  • Candidate is not sent from Recruiting to Onboarding when "Initiate Onboarding" is pressed.
  • Error Message: "Unable to Initiate Onboarding process. Reason: Onboarding process is initiated for this candidate already for job [****] and still within the restriction period"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

  • SAP SuccessFactors Recruiting
  • SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Attempt to Initiate Onboarding for a candidate
  2. The following error is shown: "Unable to Initiate Onboarding process. Reason: Onboarding process is initiated for this candidate already for job [****] and still within the restriction period"

Initate ONB.JPG

Resolution

  1. In SAP SuccessFactors, navigate to Admin Tools > Onboarding 1.0 Integration Setup > Settings.
  2. Make sure to have the value "0" for the option "Restrict the Onboarding of applicants who have been Onboarded with the past (days): if you would like the candidate once onboarded to be onboarded again the same day.
  3. This value can be edited for preference. For example, if the value is 2, then once a candidate is initiated to ONB and later deleted due to some reasons they cannot be initiated to ONB again via RCM unless 2 days have passed.

 

           ONBsetup.JPG

 

Keywords

Success Factors, SF, ONB, RCM, Recruiting, OBD , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions