SAP Knowledge Base Article - Public

2157561 - Workflow Error occurs when Recording Learning


When trying to record learning for any user using the Record Learning Tool, a Validation Error shows on the last step, while submitting:

    • Validation Error
    • You must correct the following error(s) before proceeding:

      Workflow Error! This is due to one of the following reasons:
      • (1) You used to browser BACK button rather than the PREVIOUS button to go back in the wizard. (Hint: Do not use the BACK browser button. Use the PREVIOUS BUTTON)
      • (2) You opened a new browser window and started a new workflow and later came back to the original browser window and continued with the original workflow. (Hint: Do not open multiple browser windows)

        Validation Error.JPG


SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

Follow the steps below to replicate the issue:

  1. On the Learning Administration, navigate to Menu User > Tools > Record Learning Multiple
  2. Add an Item and a user
  3. Click on Next
  4. Select a Completion Status
  5. Click on Apply Changes
  6. Click on Next
  7. Click twice on the Submit button


  • The main cause of this issue is clicking twice on the Submit button instead of once, on the Record Learning final step
  • This triggers the process to follow the same workflow twice and shows the Validation Error message


  1. Start the record learning process again
  2. Click on Submit once and wait for confirmation the learning event was successfully recorded


SF SuccessFactors Learning LMS Record Learning Multiple, Validation Error Message, Workflow Error Previous Back button , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem


SAP SuccessFactors Learning all versions