SAP Knowledge Base Article - Preview

2155738 - Incident prioritization for Succession Management and Career Development Planning

Symptom

Judging the right priority for Cloud HXM Support Cases.

To ensure healthy service levels for all our customers, priority of cases reported will be judged based on the business impact of the issue. This article outlines the principles which should be used for determining the case priority.


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Environment

  • SAP SuccessFactors Succession Management
  • SAP SuccessFactors Career Development Planning

Product

SAP SuccessFactors Succession & Development all versions

Keywords

Incident priority, Case priority, Priority, Adjustment, Priority adjustment, product support, case , KBA , LOD-SF-SCM , Succession Management , LOD-SF-CDP , Career Development Planning , How To

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