SAP Knowledge Base Article - Preview

2155319 - Support ticket Prioritization for "SFSF INTEGRATION" area (LOD-SF-INT)

Symptom

Judging the right prioritiy for Cloud HCM Support customer tickets.

In order to ensure healthy service levels for all our customers, priority of tickets reported will be judged based on the business impact of the issue. This KBA article outlines the principles which should be used for determining the Ticket priority.


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Environment

  • SAP SuccessFactors HXM Suite
    • EC-Payroll Integration
    • EC-Third Party Integration
    • SAP - Recruting Integration
    • SFSF Integration Over Boomi
    • SFSF Integration Over PI
    • SFSF Integration over CPI (Cloud Platform Integartion)
    • Integration Center
    • SuccessFactors ODATA API
    • SuccessFactors CE API
    • SuccessFactors SFAPI

Product

SAP SuccessFactors Employee Central integration to SAP Business Suite all versions

Keywords

Priority,
Incident Priority, customer ticket priority Priority Process , KBA , LOD-SF-INT , Integrations , Problem

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