SAP Knowledge Base Article - Preview

2155223 - Incident Prioritization and Processing for Employee Central

Symptom

  • How determine the correct priority for Cloud HXM/Employee Central Support Incidents
  • In order to ensure healthy service levels for all customers, priority of incidents reported will be judged based on the business impact of the issue
  • This KB article outlines the principles which should be used for determining incident priority


Read more...

Environment

SAP SuccessFactors Employee Central

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions

Keywords

sf, success factors, EC, One Issue per Incident, Multiple Issues , KBA , LOD-SF-EC , Employee Central , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.