SAP Knowledge Base Article - Preview

2155207 - Compensation & Variable Pay - Incident prioritization

Symptom

Judging the right priority for Cloud HCM Support Incidents.

To ensure healthy service levels for all our customers, priority of reported incidents will be judged based on business impact of the issue.

This KBA article outlines the principles which should be used for determining an incidents priority.


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Environment

  • SuccessFactors Compensation
  • SuccessFactors Variable Pay

Product

SAP SuccessFactors Compensation all versions

Keywords

compensation prioritization, variable pay prioritization, incident prioritization, compensation, variable pay , KBA , LOD-SF-CMP , Compensation Management , LOD-SF-VRP , Variable Pay Programs , Problem

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