SAP Knowledge Base Article - Preview

2155158 - Incident Prioritization for "PLATFORM"

Symptom

  • Judging the right priority for Cloud HCM Support Incidents. 
  • In order to ensure healthy service levels for all our customers, priority of incidents reported will be judged based on the business impact of the issue. This KBA article outlines the principles which should be used for determining the incident priority.


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Environment

SAP SuccessFactors HCM Suite

Product

SAP SuccessFactors HXM Suite all versions

Keywords

Incident, priorization, priority, cases, examples, business impact, business justification , KBA , LOD-SF-PLT , Platform Foundational Capabilities , How To

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