- You are integrated with SAP Contact Center (AKA BCM).
- You are expecting data from SAP Contact Center to be populated into both CRMD_CIC_CTI_H and CRMD_CIC_CTI_I tables in CRM, but it is not.
- SAP Contact Center
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr, SAPphone BW statistics upload integration interface CRM_CIC_CTI_LOAD CTI load RDI OII web service , KBA , bw statistics , sap contact center , sapphone , crm_cic_cti_load cti , CRM-CCI , Contact Center Infrastructure , CRM-ANA-IC , Interaction Center , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.