When you create a new Corporate Account, the Collaboration sub tab under Communication tab is grayed out.
Reproducing the Issue
- Go to Account Management work center.
- Select Accounts view.
- Select New Corporate Account under Common Task.
- Select View All button
- Go to Communication tab.
- Select Collaboration sub tab but it is grayed out
The main requirement for enabling the Collaboration in a Corporate Account is to Save the Account for the first time. But, before saving there two mandatory information that should be filled in. They are Account Name and Account Address.
These are the conditions for enabling the Collaboration.
KBA , AP-BP-BPT , Business Partner Template , How To