SAP Knowledge Base Article - Preview

2148867 - Renamed queues/agents show in reports twice

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

In reports, the renamed queues/agents show twice.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

description, number, type, change name, phone number, title, cost center, group, voicemail, merged data , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM , Please use CRM-CCI , Problem

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