- When performing a People Import via Admin Tools a General Error code is received.
- E-mail notification from the Associate Import scheduled job with a General error.
- UDF import unsuccessful: some users show an error code.
- When any of the above happens, an error code that can assist in determining the issue is generated.
SAP SuccessFactors HXM Suite
Reproducing the Issue
Example errors will look like:
Failed to add/update user USERNAME. General Error with error code - -XX"
- The cause of the problem is related to the error code.
- See below for an explanation of the codes:
- USEREJB_OK = 0;
- USEREJB_ERROR = -1;
- INVALID_LOGIN = -2;
- INVALID_PASSWORD = -5;
- INVALID_USERID = -6;
- INVALID_MANAGER_ID = -7;
- INVALID_HR_ID = -8;
- USERBEAN_IS_NULL = -9;
- MANAGER_CYCLE_DETECTED = -10;
- INVALID_USERNAME = -11;
- DUPLICATE_USERNAME = -12;
- PASSWORD_EXPIRED = -13;
- USER_NOT_FOUND = -14;
- NO_LOGIN_PERMISSION = -15;
- ACCOUNT_LOCKED = -16;
- REQUIRED_COLUMN_MISSING = -17;
- PROXY_ALREADY_EXISTS = -18;
- PROXY_NOT_EXISTS = -19;
- INVALID_MATRIX_MANAGER_ID = -20;
- INVALID_PROXY_ID = -21;
- INVALID_CUSTOM_MANAGER_ID = -22;
- INVALID_SECOND_MANAGER_ID = -23;
- SECOND_MANAGER_CYCLE_DETECTED = -24;
- ACCOUNT_VALIDATION_NEEDED = -25;
- USER_LIMIT_VIOLATION = -26;
- USER_IS_PURGED = -27;
- EXTERNAL_NOT_SUPPORTED = -28;
- FOUND_USERACCOUNT_FOR_PURGED = -29;
- FOUND_PERSON_FOR_PURGED = -30;
- DUPLICATE_ASSIGNMENT_ID_EXTERNAL = -31
- ASSIGNMENT_ID_EXTERNAL_NOT_SUPPORTED = -32
- USER_ID_AND_ASSIGNMENT_ID_EXTERNAL_NOT_SAME = -33
- Some error codes are self-explanatory. Review the data being imported also review 2088752 - Employee Import Email Notification System Error Codes and Messages – Platform - which provides further details on the error codes encountered.
- Other error codes may require additonal search in the Knowledge Base. It is recommend to use new found cause as a search term/keyword. You will learn more about the expected data in an Associate Import.
- If the KB search was unsuccessful, create a Support Incident, referencing the specific error code. Remember to provide as many details as possible such as:
- Job Name
- Date and Time of Execution
- Date and Time of Received Notification
3051283 - H1 2021 - Employee Import Email Notification Changes
2449342 - Troubleshooting Employee Import issues - Guided Answer
2089382 - User Import Errors - Duplicate Username or Username has already been taken by a soft purged user - Platform
2088752 - Employee Import Email Notification System Error Codes and Messages – Platform
colleague, People, SF Success Factors PLT , employee import , KBA , LOD-SF-PLT-UIM , Employee Import Issues , LOD-SF-PLT , Platform Foundational Capabilities , Problem