SAP Knowledge Base Article - Public

2138393 - Go Shopping/Go Shopping (Advanced)/ Track my shopping carts link missing from Self Service Overview of Home Work Center

Symptom

You are unable to find Shopping/Go Shopping (Advanced) link in Self Service Overview view of Home work Center.

or

A Service Agent cannot track shoppincarts via Track My Shopping Carts in the Home work centre.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Home work center.
  2. Choose Self-Services Overview view.

You will notice Shopping/Go Shopping (Advanced)/Track my shopping link are missing.

Cause

As a service agent you cannot create shopping cart from your user ID .

Since Service Agents cannot create shopping carts for themselves and hence they cannot track shopping carts under Homework center.

Resolution

Service agent can create shopping cart on behalf of an active employee form Go Shopping view in Project Team or Project Management work center.

also Service agent can Track their Shopping carts by following below steps:

  1. Go to Project team work center or Project management work center
  2. Go to Common Task  

See Also

  1904593 - Creation of Shopping Cart by Service Agent

Keywords

 Shopping cart , KBA , SRD-CC , Cross Components , AP-REQ , Internal Request Processing , How To

Product

SAP Business ByDesign all versions