SAP Knowledge Base Article - Public

2136055 - Why do Event Reasons not display on the Job and Compensation MSS UI page - Employee Central

Symptom

Overview

Why do some Data Change Event Reasons not show in the MSS UI (Take Action UI) when they should be in the drop-down menu?

Question


We cannot see the desired Event Reasons in the MSS UI (Take Action) that we have created in the system. Why is that?

 

Environment

  • SuccessFactors
  • Employee Central 2.0

Resolution

There are a couple of reasons why the Event Reason would not show when making a Job and Compensation Info Change via the MSS UI.

  1. Only Event Reasons with their Employee Status set to “No Selection” will be available in the Take Action > Job and Compensation Change pages in the MSS UI. If the Event Reason has an Employee Status set other than “No Selection” it will not appear in the Event Reason drop-down menu.
  2. The Event Reason is Inactive as of the date of the Job or Comp Info change. Event Reasons use Effective Dating too (as do most Foundation Objects). If the Event Reason object has been set to Inactive on a date prior to that of the change you are making, then the Event reason will not be listed in the Event Reason drop-down menu.
  3. The Event Reason has been delete or it was never created in the instance in question.
  4. The Event the Event Reason is linked to is not a Data Change type Event, such as Termination, Hire, Rehire. These transactions are managed via different UI’s.

See Also

 2617429 - Event Reason Availability and Configuration in Employee Central

Keywords

event reson doesn't appear, event reason do not appear in drop down, event reason not appearing in Take Action , KBA , LOD-SF-EC-BCI , Manage Business Configuration (BCUI) & Data Models (XML) , LOD-SF-EC-FOO , Foundation Objects (Organisation, Pay and Job Structures) , How To

Product

SAP SuccessFactors HXM Core all versions