SAP Knowledge Base Article - Preview

2134351 - How to troubleshoot SAP Contact Center integration issues with C4C (CDT/C4C CTI Client Adapter)

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • You have SAP Contact Center integrated with SAP C4C using the combination CDT/C4C CTI Client Adapter
  • There are report's that the integration is not working as expected.
  • Call can be seen in CDT but the call details are not present in the C4C interface.


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Environment

  • SAP Contact Center 7.0
  • SAP Contact Center, cloud edition

Product

SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, C4C, Integration, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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