SAP Knowledge Base Article - Public

2134296 - "There was an error retrieving data. Please contact support" - When launching a session - Calibration


Some or all of the calibration sessions are throwing an error of: “There was an error retrieving data. Please contact support”


SAP SuccessFactors Calibration

Reproducing the Issue

  1. Log ito the instance;
  2. Go to Calibratio module;
  3. Open one of your Calibration Sessions;
  4. The error message below shows up.



The RBP settings are not set correctly or by a defined "Level id" with no Icon specified in Matrix Classifier XML.


In the RBP Role, for the particular role, target population permission has been enabled only for particular users.


We have to grant permission for EVERYONE because this can give access to search for everyone, so that all the users can access calibration.


If caused by incorrectly defined Level ID and Icon configuration

Partners/Support Only. If no access to Provisioning, please contact support.

There are 2 possible action plans to take in Matrix Classifier Configuration in Provisioning:

  • Remove the Level ID script with missing icon configuration
  • Define an Icon script. Example script: <Icon alt="" title="Key Position" url="/ui/uicore/img/org_icons/key1.jpg"/>

See Also

Launch Calibration From PM v12 Team Overview - Calibration

Calibration Implementation Overview - How to get started


calibration session error, calibration launch error, there was an error retrieving data , KBA , csg_q , LOD-SF-CAL , Calibration Module , Problem


SAP SuccessFactors HXM Suite all versions