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2134275 - Multiple BPS0032 errors logged when Access Control Remote Domains is set to Global and the CAS URL is located in the cloud

Symptom

  • Newly enrolled devices are not able to receive emails
  • The following errors are observed repeatedly in the Afaria Server Log:
    • BPS0032: Access control remote processing failed to find a matching mailbox for access control device; commandlet  'Set-CASMailbox -Identity " chris@thecompany.com" -ActiveSyncBlockedDeviceIDs @{Remove="VD5MNDVBCH47H51MI0S8ELB5FK"} -ActiveSyncAllowedDeviceIDs @{Add="VD5MNDVBCH47H51MI0S8ELB5FK"}' on Exchange Client Access Server 'http://10.7.235.20/powershell'; processing for device skipped; PowerShell message 'AddSpecificASID (1) Category: 1003 Reason: ManagementObjectNotFoundException Exception: System.Management.Automation.RemoteException: The operation couldn't be performed because object  'chris@thecompany.com' couldn't be found on 'CFO.Headquarters.TheCompany.com'.'
    • BPS0032: Access control remote processing failed to find a matching mailbox for access control device; commandlet  'Set-CASMailbox -Identity " chris@thecompany.com" -ActiveSyncEnabled $true' on Exchange Client Access Server 'http://10.7.235.20/powershell'; processing for device skipped; PowerShell message 'ActiveSyncEnable (1) Category: 1003 Reason: ManagementObjectNotFoundException Exception: System.Management.Automation.RemoteException: The operation couldn't be performed because object  'chris@thecompany.com' couldn't be found on 'CFO.Headquarters.TheCompany.com'.'


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Environment

  • SAP Afaria 7.0
  • Mobile Secure, cloud edition 2.4
  • Mobile Secure, cloud edition 2.5
  • Mobile Secure, Partner edition 1.0
  • Access Control Remote (MS Exchange)
  • Cloud (Office365) CAS URL
  • Multiple Domain Active Directory forest

Product

SAP Afaria 7.0 ; SAP Afaria, cloud edition 1.0 ; SAP Afaria, cloud edition 1.5 ; SAP HANA Cloud Platform, mobile service for app and device management 1607 ; SAP Mobile Secure 2.0

Keywords

KBA , MOB-AFA , Afaria , MOB-SEC , Mobile Secure Portfolio (Cloud) incl Afaria Cloud Edition , Bug Filed

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