You have configured the ERMS push in CRM and the ERMS e-mails gets alerted in CDT (Communication Desktop Termina) in the SAP Contact Center; but these e-mails are not getting alerted in CRM.
- SAP Contact Center
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr, Email Response Service , KBA , video , crm-bcm integration , action items , crm-contact center integration , action channel , action queues , erms push , e-mail alerts , gscnaeast_video , CRM-CCI , Contact Center Infrastructure , CRM-IC-EMS , E-Mail Response Management System , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.