SAP Knowledge Base Article - Public

2130222 - No Payment Created Though Payment Block has Expired - Customer Blocked for Payments

Symptom

After executing the payment run for receivables you get the message XXX blocked for payments.

A payment block has been maintained for the particular customer, but the expiry date of the payment block is earlier than the execution date of the payment run.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Open Receivables Work Center
  2. Navigate to Payment Runs
  3. Create a New - Payment Run
  4. Go to Schedule Job  and start/schedule the job accordingly
  5. Alternatively select an already existing Run ID and proceed as described above
  6. After the execution of the run open the Application Log
  7. Go to the tab Results
  8. Choose the button Expand All
  9. For Payer XXX you get the message: XXX blocked for payments
  1. Open Receivables Work Center
  2. Go to Customers - Customer Accounts and select the Customer Account XYZ
  3. Click on View - View All
  4. Navigate to the Financial Data - Payment Data tab
  5. You see that a Payment Block has been maintained with a Payment Block Expire Date earlier than the execution date of the Payment Run

Cause

To avoid that payments are unintentionally created and posted, because a user forgot to extend the expiry date of the payment block, the payment block will even be considered when the expiry date is earlier than the execution date of the run.

Resolution

This is the expected system behaviour.

To have payments for customer XYZ considered for payments the row with the payment block has to be deleted from the customer's account:

  1. Open Receivables Work Center.
  2. Go to Customers - Customer Account and select the Customer Account XYZ.
  3. Click on View - View All.
  4. Navigate to the tab Financial Data - Payment Data.
  5. Select the row containing the Payment Block and remove the Payment Block Reason. 
  6. You will see that the Expiry Date also disappears.
  7. Click on Remove button to delete the row.
  8. Confirm with Save.

If there are already postings for this customer and company, you cannot delete the row. In this case, you will delete only the Payment Block Reason (Expiry Date disappears automatically) and will save the changes.

Keywords

KBA , SRD-CC , Cross Components , SRD-FIN-ACR , Receivables , SRD-FIN-ACP , Payables , How To

Product

SAP Business ByDesign all versions