SAP Knowledge Base Article - Preview

2123066 - Why can SOLMANREQU user not change the status field in incident? - Solution Manager


  • Status field is disabled
  • Status field is greyed out
  • How to enable status field edit
  • Key user cannot add text reply
  • User cannot change the status field
  • SOLMANREQU business role does not offer "Add Text" option
  • CRM_TXT_ID and B_USERSTAT authorization objects exist for user



SAP Solution Manager 7.10 SP05 and later versions


SAP Solution Manager all versions


End user, zsolmanrequ, ITSM, cases, messages, message, case, grayed, disabled, text box, Send Reply , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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